FM Contracts Manager

Contract Management:

* Managing the performance of site teams against agreed Service Delivery Plans and Key Performance Indicators (KPIs).

* Ensuring compliance with contract terms and conditions, including legislative and statutory requirements.

* Managing the procurement of services and goods, ensuring value for money and efficiency.

* Overseeing the invoicing and payment processes, minimizing aged debt and ensuring timely payments.

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Client Relationship Management:

* Building and maintaining strong relationships with key stakeholders, including the client, SPV (Special Purpose Vehicle), and internal teams.

* Ensuring excellent customer service and meeting client expectations and demands.

* Managing communication and reporting requirements related to the contract.

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Operational Management:

* Overseeing the delivery of FM services, including hard services (e.g., M&E maintenance), soft services (e.g., cleaning, security), and other related activities.

* Managing budgets, forecasts, and financial reporting for the contract.

* Ensuring the effective management of resources, including staff, contractors, and equipment.

* Overseeing the management of projects related to building upgrades and asset replacements.

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Safety and Compliance:

* Ensuring compliance with health and safety regulations and company policies.

* Monitoring and managing operational risks.

* Ensuring compliance with quality management systems (e.g., ISO9001).

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Team Management:

* Leading and developing a team of Service Managers.

* Providing guidance and support to team members.

* Ensuring effective communication and collaboration within the team.

Skills and Experience:

* Proven experience in contract management, particularly within the facilities management sector.

* Strong understanding of FM service delivery, including hard and soft services.

* Excellent communication, negotiation, and interpersonal skills.

* Proficiency in financial management and budgeting.

* Knowledge of health and safety regulations and compliance requirements.

* Experience in managing and leading teams.

* Ability to build and maintain strong relationships with stakeholders