Neighbourhood Officer
Duties and Responsibilities
1
To deliver a highly visible, effective & proactive tenancy & neighbourhood management service
2
To deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required
3
Responsible for the day to day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets.
4
Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed
5
Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent
6
Work with the Lettings Service regarding the assessment of applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure the best use of housing stock and sustainability of local communities
7
Work with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community, Your Say groups, Tenant Voice Panel.)
8
Provide low level support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales under the direction of the Neighbourhood Team Leader
9
Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment.
10
Organise and assist the community with regard to minor environmental clean-up campaigns.
11
Participate in estate inspections including Berneslai Homes Independent Living Schemes and communal areas to complete and monitor action plans and make referrals to other service providers where necessary
12
Develop a thorough local knowledge of residents and community issues and contribute to feeding this into appropriate meetings/agencies (e.g., multi agency meetings, lettings, repairs, Safer Neighbourhood Service and Police etc.)
13
Identify and signpost any repair/maintenance issues accordingly.
Corporate Responsibilities
1
To ensure a customer focused approach is adopted in all aspects of the service.
2
To ensure that the needs of customers both internal and external are met by providing the best quality of service.
3
To assist in the development of and implementation of good working practices in line with Berneslai Homes Health and Safety and Equality and Diversity policies.
4
To deal with sensitive information with regard to confidentiality, data protection and freedom of information.
5
To maintain information systems in line with service requirements.
6
To participate in the identification of training requirements and undertake training and development in line with agreed Personal Development Reviews (PDR's).
7
To ensure a pro-active approach is taken to equality and inclusion issues.
8
To attend meetings/team briefings/staff conference as and when required with internal and external bodies.
9
To provide support to other members of the Directorate as required
10
To effectively communicate Berneslai Homes Core Competences.
11
Ensure compliance with Berneslai Homes Financial Regulations.
12
To be willing to work outside normal office hours should the situation arise.
13
To undertake any other duties commensurate with the grade and falling with the scope of the post as requested by management.
Qualification Requirements
Criteria Number
Criteria
Measured by
1
NVQ Level 3 / BTEC National Certificate or equivalent or relevant experience/transferable skills.
Application Form Pre-screen/ Certificates
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business