Call Handler

Call Taker – Join a prolific client of ours

Location: Potters Bar, EN6
Job Type: Ongoing
Salary: £16.27 per hour
Start Date: Immediate start date

About the Role:

We’re looking for a confident, customer-focused Call Taker to join a big Social Housing Client of ours. This role consists of answering calls from incoming tenants and to provide assistance.

Key Responsibilities:

* Answer incoming calls promptly and professionally

* Direct callers to the appropriate department or contact

* Record accurate information using internal systems

* Provide excellent customer service and support

* Handle queries, complaints, and follow-ups efficiently

* Maintain confidentiality and data protection standards

What We’re Looking For:

* Strong communication and listening skills

* Ability to stay calm under pressure

* Previous experience in a call centre or customer service role (preferred but not essential)

* Reliable, punctual, and a team player

What We Offer:

* Full training and ongoing support

* Friendly and inclusive working environment

* Opportunities for career progression

* Flexible working hours (where applicable)

* Employee benefits and incentives

If this role is of interest, please do not hesitate to contact The R9 Recruitment team or, apply to this advert directly