Installation Manager

Role Overview

Our client is seeking a Project Manager who thrives in fast-paced environments and takes pride in delivering high-quality installations. Acting as the on-site lead, you’ll coordinate teams, manage snagging and maintenance, and ensure seamless client interactions — all while identifying opportunities to expand the scope of work.

This role offers a chance to represent a forward-thinking company known for cutting-edge furniture and pod solutions. You’ll work closely with Operations, installers, and clients across the UK.

Key Performance Indicators

* Achieve target client satisfaction scores post site visits

* Uncover and secure upselling opportunities in line with monthly KPIs

Systems & Tools

* HubSpot CRM

* Excel

* Internal scorecards

* Pipeline forecasting documents

Ideal Candidate

You’re the kind of person who:

* Communicates with confidence and professionalism

* Connects easily with people and builds trust quickly

* Adapts on the fly and thrives in varied site environments

* Has a sharp eye for detail and takes pride in doing things right

* Rolls up your sleeves and solves problems hands-on

* Works autonomously and manages a dynamic schedule

* Holds a full UK driving licence and is open to nationwide travel

Key Responsibilities

Site & Installation

* Visit and assess sites prior to installation

* Oversee installation crews, ensuring quality and safety

* Apply asset tags, document processes, and complete sign-offs

* Capture client satisfaction and gather final approvals

Client Care & Sales Insight

* Revisit sites for post-installation checks and feedback

* Address snagging or maintenance issues

* Ensure pod functionality and coordinate repairs

* Identify and report upselling opportunities

Maintenance & Snagging

* Plan snagging visits with the Ops team

* Install replacement components and track work completed

* Keep detailed snagging logs and ensure resolutions

Asset Management

* Inspect items before collection and assess damages

* Prepare units for redeployment

* Contribute to warehouse stock takes and asset accuracy

Process Ownership (Development Scope)

* Potential to lead snagging operations end-to-end: ordering, scheduling, and follow-up

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For further information apply with a CV