Operations Director

Job Title: Operations Director – Facilities Management
Location: Newcastle
Salary: £80,000 – £100,000 + Car Allowance + Bonus
Contract: Full-Time, Permanent
Industry: Facilities Management / Technical Services
Overview:
We are recruiting for an experienced and results-driven Operations Director to lead and expand a fast-growing Facilities Management business with a core strength in building services and technical maintenance. This is a senior strategic role, suited to a commercially focused leader with a proven track record in operational excellence and hard FM delivery.
Reporting directly to the Group Board, you will be responsible for the direction, performance, and culture of the operational division. Your focus will be on delivering sustainable growth, optimising service performance, and maintaining the highest standards of safety, compliance, and client satisfaction.
Key Responsibilities:
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Lead the operational delivery of all FM and HVAC services, ensuring consistency, efficiency, and quality across national contracts.
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Define and deliver the company’s strategic goals in line with growth and client retention targets.
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Oversee all operational, financial, and commercial performance metrics, ensuring strong profitability and resource management.
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Identify and secure new business opportunities while developing and maintaining long-term client relationships.
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Act as a key figurehead for the business, representing the company in industry forums, client meetings, and stakeholder engagements.
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Mentor and develop a high-performing management team, promoting a culture of accountability, service excellence, and continuous improvement.
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Ensure robust structures and controls are in place to meet legal, regulatory, health & safety, and quality standards across all operations.
Candidate Profile:
We are seeking a strategic and commercially minded leader who can balance hands-on operational control with high-level decision-making. You will ideally bring:
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A proven background in senior FM or engineering operations leadership, preferably in regulated or technical service environments.
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In-depth knowledge of HVAC systems, compliance standards, and building services operations.
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Strong commercial insight, with a demonstrable record of driving revenue growth, profitability, and contract performance.
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Excellent client relationship and business development skills, with experience leading complex, multi-site portfolios.
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Experience in strategic planning, budgetary control, and senior-level stakeholder engagement.
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A clear commitment to delivering service excellence and promoting a strong compliance, safety, and quality culture.
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Familiarity with ISO, SFG20, GMP, or industry best practices is highly desirable.
Why Join?
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Opportunity to lead a high-growth business with autonomy and board-level influence.
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Work with prestigious clients across healthcare, manufacturing, and commercial sectors.
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Supportive leadership culture with real scope to innovate, build, and deliver.
Ready to drive operational success in a leading FM environment?
Apply today to take your next step into a career-defining leadership role