Assistant IT Support Technician
My client are seeking a proactive IT Support Technician to join their team. They are an established refurbsihment contractor operating thorughout London and the Southeast. This role involves providing technical assistance to end-users, ensuring the smooth operation of our IT systems, and contributing to various IT projects.
Key Responsibilities:
* Deliver first and second-line IT support via phone, email, chat, or in-person interactions.
* Log and categorise support requests using our ticketing system.
* Manage user accounts, including password resets and access permissions.
* Document solutions and maintain internal knowledge bases.
* Set up and configure hardware (PCs, laptops, phones, tablets) and software applications.
* Ensure reliable and secure IT infrastructure aligned with organizational needs.
* Assist in system and network administration tasks as needed.
* Manage local network and internet connectivity securely.
* Develop report templates and manage reporting applications and job management systems.
* Conduct training sessions for staff on utilized systems and software.
* Stay updated with technological advancements and assess their impact on the organization.
* Recommend and implement innovative solutions to enhance efficiency.
Qualifications:
Essential:
* Excellent communication and interpersonal skills.
* Strong knowledge of Microsoft 365, Ethernet networking, and IT security principles.
* Familiarity with various hardware, software, and Windows operating systems.
* Ability to explain technical concepts to non-technical audiences.
* Strong analytical and problem-solving abilities.
* Understanding of IT systems, infrastructure, and security protocols.
* Awareness of relevant regulations and industry standards to ensure compliance.
* Minimum of 1-2 years of experience in a similar IT support role.
What We Offer:
* Competitive salary ranging from £28,000 to £30,000 per annum.
* 25 days of annual leave plus bank holidays.
* Company pension scheme.
* A commitment to fostering a diverse and inclusive work environment.
* Equal opportunities for all candidates throughout the recruitment process