Maintenance Helpdesk Coordinator

Maintenance Helpdesk Coordinator

Corby | £35,000 | Full‑time

Thinking about joining a family feel property‑maintenance company? Do you like the thought having of a market leading package and working with a management team that prides itself on investing and developing their teams?

We just so happen to have partnered up with a company that has all the above attributes! They are looking for a Maintenance Helpdesk Coordinator. You will work in the helpdesk function, linking customers with field engineers and keeping every job on track.

What you’ll do

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Log, prioritise and allocate maintenance calls via our system.

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Schedule engineers and subcontractors, optimising routes and response times.

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Keep customers informed from first call through to job sign‑off.

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Monitor SLAs, raise POs and close work orders accurately.

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Spot recurring issues and suggest process or technical fixes.

What you’ll bring:

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Experience in a property or facilities helpdesk role, or similar role, within the property or building services industry. 5 years experience would be great but not essential!

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Working knowledge of building‑services faults and fixes (preferable).

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Proven diary‑management and dispatch skills.

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Clear, professional communication style (phone & email)

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Solid IT literacy (Office 365, CAFM/ERP or inhouse systems)

Package:

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£35,000 salary, reviewed annually

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25 days holiday + UK bank holidays, rising 1 day per year to 30, plus a bonus day of during your birthday week!

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Structured six‑month onboarding/training in our friendly Corby HQ; after that, optional one day per week working from home.

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Private healthcare on passing probation.

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Paid weekend overtime available.

It's worth a chat! Just apply and we'll set up a call to see if you would like to be their next Maintenance Helpdesk Coordinator