Housing Officer

Housing Officer (Part Time) – Bournemouth, Christchurch & Poole

Job Reference: 6977
Salary: £19,459 – £23,108 per year (equivalent to £32,000 – £38,000 FTE)
Location: Bournemouth
Contract Type: Permanent
Working Hours: Part Time – 22.5 hours/week (including Wednesday and Thursday)

About the Role

Our client has an exciting opportunity for a Housing Officer to join their team, covering Bournemouth, Christchurch, and Poole. This is a part-time, permanent position, offering flexibility with a mix of home working, office-based work, and customer visits.

You'll manage your own diary and play a key role in delivering a professional, high-quality housing management service across a mixed tenure portfolio.

Key Responsibilities

Manage a varied caseload including anti-social behaviour, tenancy breaches, fraud, safeguarding, and neighbourhood issues
Deliver excellent customer service and contribute to a 90%+ customer satisfaction rate
Work collaboratively with internal teams and external partners to resolve issues
Support the development of safe, inclusive, and sustainable communities
Balance day-to-day casework with project-based community initiatives

What We're Looking For

Experience managing complex caseloads in a customer-facing environment
Strong communication and problem-solving skills
Knowledge or experience in housing management services
Proficiency with IT systems, including Microsoft Office
Ability to build effective relationships with colleagues, contractors, and partner agencies
A full UK driving licence and access to your own vehicle
Willingness to undergo a DBS check

What Our Client Offers

£450 annual flexible benefits pot
Flexible working arrangements
25 days holiday + bank holidays (rising to 30 days with service)
Option to buy/sell holiday
Generous pension scheme (up to 12% employer match)
Life cover from day one
Recognition scheme with retail vouchers
Wellbeing discounts including gym memberships
A supportive, inclusive, and development-focused work environment