Liaison Officer
Job Title: Liaison Officer – Facades & Cladding Projects
Location: Manchester (Projects) / Lymm (Head Office)
Salary: Dependent on Experience (DOE)
Job Type: Full-time, Permanent
Company Overview:
We are a specialist contractor in the facades and cladding industry, delivering high-quality solutions for residential, commercial, and public sector clients. With a reputation for excellence and a growing project portfolio in the Greater Manchester area, we are seeking a dedicated Liaison Officer to support effective communication between stakeholders and ensure smooth project delivery.
Role Summary:
As the Liaison Officer, you will serve as the key point of contact between the project team, clients, residents, local authorities, and subcontractors. You will play a critical role in managing communications, handling queries, supporting community relations, and promoting positive stakeholder engagement throughout the lifecycle of facade and cladding refurbishment or new-build projects.
Key Responsibilities:
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Act as the main liaison between residents, clients, site teams, and the head office.
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Manage all communication and engagement activities related to ongoing cladding and façade works.
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Schedule and attend meetings with stakeholders, including residents’ briefings, consultations, and progress updates.
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Address and resolve resident or client concerns with professionalism and empathy.
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Provide regular progress reports to senior management.
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Ensure communications are clear, timely, and compliant with safety and regulatory requirements.
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Maintain accurate records of interactions, complaints, and resolutions.
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Support the delivery team in planning logistics to minimise disruption.
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Assist in coordinating access and appointments for inspections or remedial works.
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Promote a positive image of the company and maintain strong community relations.
Requirements:
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Proven experience in a liaison, customer care, or community engagement role within the construction industry, ideally on façade or cladding projects.
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Strong interpersonal and communication skills – both verbal and written.
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Ability to manage difficult conversations and resolve conflicts tactfully.
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Strong organisational skills and attention to detail.
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Confident using Microsoft Office and digital reporting tools.
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Understanding of construction project workflows and health & safety considerations.
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Full UK driving licence and willingness to travel between project sites and head office.
Desirable:
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Experience on recladding or external envelope remediation projects.
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Awareness of Building Safety Act and fire safety regulations relating to cladding.
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NVQ, HNC, or equivalent qualification in construction or customer service (preferred but not essential).
What We Offer:
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Competitive salary (DOE)
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Company vehicle or travel allowance
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Pension scheme
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Career development opportunities
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A supportive and growing team environment