Customer Experience Coordinator/RLO – Social Housing

Customer Experience Coordinator – Social Housing

East Midlands Region

(multiple vacancies available – Ideal residential locations for successful applicants would be any of the in the following geographical areas: Chesterfield, Mansfield, Nottingham, Newark, Derby, Grantham, Lincoln and Leicester)

Due to new projects won our client is looking to recruit serval Customer Experience Coordinators for various schemes across the East Midlands Region. The purpose of this role is to deliver an unforgettable experience and support customers throughout their journey with the contractor whilst improvements are being made to their homes. You will build positive relationships with customers ensuring that they are fully informed, constantly consulted and always listened to.

As part of the customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines.

Daily Responsibilities:

Coordinate all activities that relate to the customers journey, from introduction through to the completion of works
Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation
Support the site manager in all activities affecting the customer experience
Investigate and resolve complaints within agreed timescales
Resolve problems of access or other social issues
Identify community initiatives to fulfil social value commitments
Asset in developing continuous improvement opportunities links to all activities affecting the customer journey

Requirements:

Excellent communication skills, both written and oral
Ability to work in a fast paced environment
Good initiative and logical thinking skills
Good problem solving skills
Confident and organised
Good communication and negotiating skills
Computer literate
Team player
Full driving licence

Package:

Basic Salary – £28,000 – £34,000 pa
Company Car (Electric) or Car Allowance – £4k pa
Company Profit Related Bonus scheme percentage paid over the last 3 years: 15%
Pension contribution scheme
Life assurance scheme
Private healthcare available
Access to wealth management advice

INDAF