Customer Care Advisor

Are you delivering brilliant customer service and ready for the next step in your career? We’re recruiting a Customer Care Advisor to join our friendly, professional team in Leeds. You’ll be the first point of contact for clients and contractors, helping manage maintenance requests and ensuring smooth communication from start to finish.

Key Responsibilities of the Customer Care Advisor:

*

Deliver outstanding customer service via phone and email

*

Log and assign jobs to contractors in line with SLAs

*

Chase outstanding works and minimise overdue tasks

*

Maintain accurate, up-to-date records on our systems

*

Support with quoted works administration

*

Liaise closely with contractors, engineers, and site teams

*

Work to business KPIs and performance targets

Requirements of the ideal Customer Care Advisor:

*

Previous experience in a Facilities Management helpdesk or service desk role

*

Strong multitasking, communication, and problem-solving skills

*

Professional, friendly phone manner and confident with IT systems

*

Organised, tenacious, and results-focused

*

Experience raising and managing quoted works is a plus

In return, the successful Customer Care Advisor will receive:

*

Competitive hourly rate (£13.22/hour)

*

Temp-to-perm opportunity with a permanent salary of £27,500

*

Excellent benefits package (pension, wellness, 22 days holiday + BH, family leave)

*

Fantastic learning and development programmes

*

Be part of a supportive and dynamic team

If interested in this Customer Care Operative, please contact the details below