Resident Liaison Officer

Job Title: Resident Liaison Officer
Location: Harlow, Essex
Contract Type: Permanent
Salary: £30,800 – £35,200 (DOE) + Package
Start Date: Immediate / ASAP

About the Role:
Our client, a reputable construction and refurbishment contractor, is seeking a confident, personable, and highly organised Resident Liaison Officer (RLO) to join their team on a permanent basis for a project based in Harlow. This role is essential for maintaining strong communication between residents, site teams, and project managers during the delivery of refurbishment and maintenance works.

Key Responsibilities:

* Serve as the main point of contact for residents before, during, and after works.

* Build and maintain positive relationships with residents, ensuring their concerns are addressed and resolved promptly.

* Conduct resident profiling, satisfaction surveys, and needs assessments.

* Organise and attend resident meetings, open days, and consultation events.

* Coordinate access arrangements and minimise disruption to residents.

* Provide regular updates to residents and internal teams on project progress.

* Maintain accurate records of all resident interactions and actions taken.

What We’re Looking For:

* Previous experience as a Resident Liaison Officer or in a customer-focused role within construction or social housing.

* Excellent communication and interpersonal skills.

* Strong organisational and administrative capabilities.

* Ability to manage sensitive situations with professionalism and empathy.

* Proficiency in Microsoft Office and other relevant tools.

* A valid UK driving licence and access to a vehicle is preferred.

Why Apply?

* Secure a permanent role with a respected contractor.

* Be part of a meaningful project improving homes and communities.

* Work with a professional and supportive team committed to resident care.

* Competitive salary and benefits offered.

* Opportunity to make a real difference in residents’ day-to-day lives