Resident Liaison Officer

We are seeking a highly organised and empathetic Resident Liaison Officer (RLO) to join our delivery team on a planned works programme involving kitchen and bathroom refurbishments, as well as window and door replacements across occupied social housing properties.

Key Responsibilities of the Resident Liaison Officer:

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Build and maintain strong relationships with residents before, during, and after works

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Issue notices and letters to inform residents of planned works and timelines

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Coordinate resident appointments for surveys, access, installations, and snagging

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Manage and resolve tenant concerns or complaints promptly and professionally

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Work closely with site management, surveyors, and contractors to coordinate daily activities

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Maintain detailed records of resident engagement, feedback, and property-specific notes

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Support vulnerable tenants with tailored communication and arrangements

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Attend tenant meetings, open days, and drop-in sessions as required

The ideal Resident Liaison Officer will have:

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Previous experience as a Resident Liaison Officer or in a tenant-facing role within social housing or construction

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Excellent verbal and written communication skills

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Strong organisational abilities and attention to detail

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Compassionate and patient approach, particularly with vulnerable tenants

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Ability to work effectively in a fast-paced, changing environment

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A full UK driving licence and access to a vehicle (preferred but not essential)

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Enhanced DBS (or willingness to obtain one)

The successful Resident Liaison Officer will receive:

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Competitive and weekly pay

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Supportive team environment with a focus on community impact

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Ongoing training and professional development opportunities

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The opportunity to make a meaningful difference in people’s homes and lives

If interested in this Resident Liaison Officer role, please contact Holly on the details below