Customer Care Advisor

We’re looking for a passionate, professional, and proactive Customer Care Advisor and is eager to make an impact. If you have experience on an FM helpdesk or in a high-volume customer service role, we want to hear from you!

Duties of the Customer Care Advisor:

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Delivering first-class service to clients and contractors

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Managing emails and calls promptly and professionally

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Supporting with queries, job assignments, and escalations

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Liaising with contractors to monitor progress and chase updates

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Administering and raising a high volume of quoted works

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Ensuring accurate records and system updates

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Supporting business KPIs and collaborating with engineers, site managers, and internal teams

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Identifying ways to improve processes and response times

The ideal Customer Care Advisor will have:

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Tenacious, results-driven attitude

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Confident and reassuring phone manner

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Strong multitasking and prioritisation skills

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IT literacy and experience using helpdesk systems

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Professional, friendly, and calm under pressure

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Passion for continuous improvement and teamwork

In return, the Customer Care Advisor will receive:

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Competitive salary

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22 days holiday + bank holidays

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5% employer pension contribution

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Health and wellness programme

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Career development and progression opportunities

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Full training and induction support

If interested in this Customer Care Advisor role, please contact Holly on the details provided