Senior Facilities Contract Performance Manager

Senior Facilities Contract Performance Manager 
Salary: £60,000 – £65,000
Location: Norfolk

We are seeking a highly skilled Facilities Management professional to take on the role of Senior Contract Performance Manager, overseeing operational delivery and performance management on a large, complex healthcare contract. This is a senior leadership position requiring exceptional FM expertise, commercial awareness, and strong contract management skills, ideally within a PFI environment.

The Role

Lead the management of a high-profile Facilities Management contract, ensuring service delivery meets and exceeds KPIs and SLAs

Oversee contract performance reporting, audits, and compliance checks to maintain operational excellence

Utilise CAFM systems to analyse data, track performance, and support strategic decision-making for contract improvements

Drive efficiencies and continuous improvement across hard and soft FM services, ensuring compliance with statutory, healthcare, and PFI requirements

Act as a senior point of contact for client and stakeholder relationships, fostering collaboration and delivering service excellence

Manage subcontractor performance, lifecycle planning, and operational transitions while maintaining commercial focus

Support contract mobilisation, change management initiatives, and ongoing operational strategy development

Provide leadership and direction to operational teams, ensuring clarity of objectives and consistent delivery against contract obligations

Take responsibility for budget oversight, cost control, and delivering best value for both client and business

What We’re Looking For

Proven experience in Facilities Management with a strong track record in senior operational or contract management roles

Significant background managing performance and compliance on large-scale FM contracts, ideally within PFI or healthcare sectors

Hands-on experience with CAFM systems, reporting processes, and data analysis to support contract performance

Excellent stakeholder engagement skills with the ability to influence at a senior level

Commercially astute with experience managing budgets, KPIs, and delivering operational efficiencies

Highly organised, analytical, and capable of managing complex contractual requirements in a fast-paced environment

Package

£60,000 – £65,000

Excellent benefits package

Senior-level role with genuine progression opportunities

This is a fantastic opportunity for a high-calibre FM professional with strong contract management and CAFM expertise to play a pivotal role in ensuring exceptional operational performance and compliance on a critical healthcare contract