Resident Liaison Officer

e’re looking for an experienced and proactive Resident Liaison Officer (RLO) to join our team on a new Retrofit SHF (Social Housing Fund) Framework contract.

The Responsibilities of the Resident Liaison Officer will Include:

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Acting as the main point of contact for residents throughout all stages of the works

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Ensuring residents are well-informed and prepared for upcoming works

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Handling queries, concerns, and feedback in a timely and empathetic manner

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Supporting the smooth scheduling of access and works to minimise disruption

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Liaising closely with site teams, subcontractors, and the client to deliver a positive resident experience

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Maintaining accurate records of all resident interactions and access arrangements

The ideal Resident Liaison Officer will possess:

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Previous experience as an RLO or similar customer-facing role in SHF retrofit programmes

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Knowledge of social housing and retrofit works, especially around insulation and energy efficiency upgrades

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Strong communication and interpersonal skills – empathetic, clear, and confident

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A proactive approach and ability to problem-solve quickly and diplomatically

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Organised, reliable, and able to manage multiple tasks

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Full UK driving licence and willingness to travel across sites if required

The Resident Liaison Officer will:

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Be part of a high-impact programme improving energy efficiency and comfort in social homes

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Work with a collaborative, resident-focused team

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Opportunity for up to 3 years of continuous work on a secured framework

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Real chance to shape and grow the resident engagement process on a new client account

If interested in this Resident Liaison Officer role, please apply