Customer Service Coordinator
We're working with a leading architectural glazing manufacturer known for its commitment to quality, innovation, and professional development. With a team of over 100 staff and a large, modern site in Poole featuring a breakout area and excellent onsite facilities, they deliver bespoke aluminium glazing solutions to high-end residential and commercial clients across the UK. Now employee-owned, they offer a progressive and inclusive work culture with a focus on continuous improvement and collaboration across departments.
The business is now seeking a Customer Service Coordinator to join their Customer Services team. This office-based role is key in ensuring the smooth delivery of installation projects, managing schedules, and providing first-class customer support from initial booking through to completion. It is ideal for someone organised, personable, and motivated to develop their skills within a growing and supportive environment.
Customer Service Coordinator Salary & Benefits
Salary: £28,000 – £31,000 per annum (open to discussion DOE)
28 days holiday including bank holidays
Tax-free EOT (Employee Ownership Trust) bonus
Free gym membership
Pension scheme
Free onsite parking
Professional training and development
Office based in Poole
Monday – Friday working hours
Significant career progression opportunities
Customer Service Coordinator Job Overview
Coordinate all installation projects for bespoke aluminium glazing systems
Book installation and remedial visits with the installation team
Manage installation team diaries to optimise travel and efficiency
Arrange and coordinate parts required for installations and visits
Act as the key point of contact for customers throughout their projects
Provide updates and resolve issues in a professional and timely manner
Support remedial works and post-installation requirements
Customer Service Coordinator Job Requirements
Previous experience in customer service or coordination roles
Experience in managing schedules, bookings, or team coordination desirable
Background in construction, glazing, or home improvement – not essential
Excellent communication skills via phone and email
Strong organisational skills with the ability to manage multiple projects
Solutions-focused with strong problem-solving abilities
Attention to detail and adaptable to changing requirements
A collaborative team player, based within commutable distance of Poole
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
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