customer service planner

A large national FM and maintenance company is looking for an experienced Subcontractor/Planner to be based at a large static site in and around the area of Essex. This is a fantastic role for the right person to join an established maintenance team working.

Job Title: Subcontractor/Planner
Permanent – Full Time
Salary – up to £27,500 per annum
Location – Based in basildon
No hybrid working
CM11 2UF

Due to continued growth, we're looking to recruit a Customer Service Planner to join our team in the Barleylands.
About the Role
Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

Responsibilities:

Previous administration experience.
Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.
Competent in communicating with direct operatives, subcontractors and residents.
Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
Planning knowledge of what works can be sequenced or can be undertaken concurrently.
Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
Previous experience dealing with high volumes of calls and customer repair related enquiries.
Good level of written & verbal English.
Good working knowledge of Microsoft Office.
Good organisation & communication skills e.g. ability to communicate with different stakeholders at different levels.
Passionate about service delivery and customer satisfaction.Note, no hybrid working, must be able to work from an office located at Barleylands.

If interested, kindly revert back with the updated CV, Thank you looking forward to it!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business