Resident Liaison Officer
Resident Liaison Officer (Freelance – 6 Months)
Location: Crystal Palace, London
Start Date: Immediate
Contract Type: Freelance (6 months)
Competitive Day Rate (DOE)
We are currently seeking a Resident Liaison Officer (RLO) for a 6-month freelance contract to support an external works programme near Crystal Palace. This is an immediate start role working with a leading contractor delivering refurbishment and improvement works to occupied homes.
Key Responsibilities:
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Act as the main point of contact between residents and the project team during the external works programme.
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Build and maintain positive relationships with tenants and leaseholders, ensuring regular, clear, and proactive communication.
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Arrange and attend resident meetings, distribute letters and notices, and provide ongoing updates regarding the scope and schedule of works.
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Handle and resolve any resident queries, complaints or concerns quickly and professionally.
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Conduct property condition surveys and support the coordination of access for inspections and works.
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Work closely with site management, operatives, and subcontractors to minimise disruption to residents.
Requirements:
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Previous experience as a Resident Liaison Officer (or similar role) within social housing or construction projects.
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Excellent communication and interpersonal skills.
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Strong problem-solving abilities and a calm, empathetic approach when dealing with residents.
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Ability to work independently and manage your own workload effectively.
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Knowledge of external works (e.g., roofing, windows, cladding, etc.) is desirable.
Contract Details:
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Duration: 6 months
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Basis: Freelance/Contractor (self-employed)
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Start Date: Immediate
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Location: On-site near Crystal Palace, London
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Working Hours: Monday to Friday
📩 To apply, please click below and we will be in touch with further information.
Join a supportive team and make a real difference in the lives of residents while helping to deliver vital improvements to their homes