Aftercare Manager

We are seeking an experienced Aftercare Manager to take ownership of the post-completion service across a portfolio of commercial new build and refurbishment projects, valued between £3million – £35million on average. This is a client-facing role, focused on managing and resolving defects for a 12-month period after Practical Completion.

The Role

Based out of our Sheffield office, you will act as the main point of contact for clients, providing a professional and approachable service on a daily basis. You will be responsible for coordinating subcontractors and internal teams to ensure defects are resolved quickly and to the highest standard, while maintaining strong client relationships. The position involves regular travel to sites across Yorkshire.

Key Responsibilities

Manage and oversee the resolution of defects during the 12-month post-completion period

Act as the primary client-facing representative, ensuring clear communication and strong relationships

Coordinate subcontractors and internal teams to deliver timely and effective remedial works

Track, monitor, and report on all defects to ensure accountability and performance

Maintain a professional and approachable manner, upholding high standards of service and customer care

About You

We're looking for someone with a strong presence and confidence to lead, but also approachable and personable to build trust with clients. You will ideally come from a similar background in construction, fit-out, or refurbishment, with experience in finishing, aftercare, or defects management.

Key attributes:

Strong character with excellent interpersonal skills

Background in commercial construction (new build and refurb)

Experience managing subcontractors and client relationships

Organised, proactive, and solutions-focused

What's on Offer

Salary up to £70,000

£6,000 car allowance or company car

6% employer pension contribution

Private healthcare

Opportunity to play a key role in delivering high-quality projects across Yorkshire