CLIENT SERVICE MANAGER

Client Service Manager
📍 Location: DUBLIN 15

💼 Sector: Facilities Management

🔖 Job Reference: VAC-13626

Hours – Full-time, 40 hours per week (Flexible)

Annual Salary: €47K-€50K DOE

Our client is seeking a Client Service Manager to lead and support a team of Area Managers, ensuring top-quality service delivery across multiple client sites. The role focuses on maintaining strong client relationships, fostering team performance, and supporting business growth.

What You'll Do

Team Management:

Lead and support Area Managers and Supervisors.

Oversee recruitment, training, and performance reviews.

Ensure service standards through audits and system tracking.

Client Management:

Build and maintain strong client relationships.

Address service issues and ensure contract requirements are met.

Participate in audits and client meetings

Health & Safety Compliance:

Promote and oversee health and safety standards on client sites.

Internal Collaboration:

Work closely with internal teams to resolve issues quickly.

Business Support:

Support pricing reviews, service expansions, and payroll queries.

Assist in TUPE processes and employee relations when needed.

What You'll Bring

Minimum 2 years of experience in service or contract cleaning industries.
At least 2 years of team management experience.
Full, clean driver's license.
Eligibility to work full-time in Ireland with flexible hours.

Preferred Skills

Strong leadership and problem-solving skills.
Ability to multitask and prioritize effectively.
Customer-focused with excellent relationship management.
Experience with KPIs, SLAs, and compliance audits.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Note: Only applicants with existing legal rights to work in Ireland can be considered