Customer Liaison Manager
Elvet Recruitment have been appointed to recruit a Customer Liaison Manager for a national housing developer.
With over 10 years of industry expertise across the UK, this company is one of the largest national strategic partners of Homes England making it an exciting time to join their growing team for their sites around the Teesside area.
Reporting into the Customer Services Director, this role offers the opportunity to do the right thing for their customers and embrace a vision that builds communities and transforms lives. It is ideal for a motivated individual eager to thrive in a dynamic housing environment
Main duties will include, but not limited to:
* Working on allocated sites, ensuring homes are defect free before and after customers move into their new home.
* Sites in the south of the region, including Teesside and North Yorkshire, with occasional travel to Hebburn.
* Manage and continually improve the Customer Service experience for customers to maintain the 5-star builder and a leader in Customer Service in the homebuilding industry.
* Carry out quality control inspections across dedicated sites, liaising with internal and external stakeholders to ensure completion of agreed defect rectification.
* The Customer Liaison Manager will also record the results of the inspections and report back to stakeholders on outcomes, attending and chairing weekly sales and construction meetings, attending NHBC claim investigations as and when required, ensuring all findings are recorded in the appropriate systems.
* To take care of your own health and safety and that of others who may be affected by your work and adhere to the Health, Safety and Sustainability standards.
Skills and experience:
* Previous organisational and planning experience within a Customer Care environment, with a first class understanding of the expected fit and finish of a new home.
* Experience within a similar role in the housebuilding/construction industry (Customer Relationships Manager, Quality Assurance Inspector etc.) is essential, as well as the desire and ability to work between allocated sites.
* A full UK driving license is required
Role information:
* Monday to Friday
* 37.5 hours per week
* Full time permanent
* Comapny Car or Car Allowence provided
This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.
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Please call Heather Sweetman at Elvet Recruitment to discuss in more detail