Complaints Handler

Complaints Handler

Job Type: Full-time temp till mid-November
Location: London SE1
Pay: £17.85 per hour PAYE OR £22.59 Umbrella per hourWe are seeking three experienced Complaints Handlers to join a housing association, ideally with a background in Local Authority and Housing Sector. This role involves managing a backlog of complaints, requiring excellent communication skills and the ability to handle difficult conversations effectively.

Day-to-day of the role:

Efficiently manage and resolve a backlog of complaints, ensuring timely and effective communication with all stakeholders.
Engage in difficult conversations with tact and professionalism, maintaining a positive relationship with clients and stakeholders.
Utilise CRM systems to track and manage complaints, ensuring all data is accurately recorded and up-to-date.
Collaborate with various teams to gather information and resolve issues promptly.
Provide regular updates to management on the status of complaints and any ongoing issues.Required Skills & Qualifications:

Proven experience as a Complaints Handler, preferably in the Local Authority or Housing Sector.
Excellent communication skills, capable of dealing with different stakeholders and managing difficult conversations.
Strong IT and CRM skills, with the ability to adapt to new systems quickly.
Ability to work effectively in a fast-paced environment.
A proactive approach to problem-solving and the ability to work independently.To apply for the Complaints Handler position, please submit your CV detailing your relevant experience