Technical Support Manager

Technical Support Manager – Drainage Industry
Location: West Essex
Salary: £50,000 – £57,200
Hours: Monday – Friday, 08:00 – 17:00

Have you built a career in commercial and domestic drainage but no longer want to be out on the road every day? Would you like to put your technical knowledge to use in a management role that allows you to support other engineers while enjoying set office hours? If so, this could be the perfect next step for you.
Our client, a well-established plumbing and drainage company specialising in the commercial sector, is looking for a Technical Support Manager to join their growing team. This is an exciting opportunity for a skilled and experienced drainage professional who wants to use their expertise to guide and support a large team of engineers from a predominantly office-based role.
Key Responsibilities

Manage and provide technical guidance to a team of 40+ drainage engineers
Conduct staff reviews, disciplinaries and interviews in collaboration with HR
Provide hands-on technical support for complex or problem jobs
Work closely with the operations team to resolve technical queries
Oversee and support the help desk to ensure smooth operations
Attend client meetings when required to provide expertise and reassurance
Handle technical queries and complaints related to reactive works
Ensure health & safety standards are maintained across all works
Deliver training and mentoring for engineers to enhance skills and knowledge Skills & Experience Required

Minimum 5 years' experience in the drainage industry  

Proven track record in managing and supporting engineering teams
Strong technical expertise in drainage
Plumbing knowledge (advantageous)
Experience overseeing large projects and training others
Excellent problem-solving and communication skills
Strong knowledge of health & safety regulations
Proficient in Microsoft Office (particularly Excel) Personal Attributes

Positive and professional attitude
Team player with strong leadership skills
Self-motivated and well organised
Attention to detail with a high level of accuracy
Strong written, verbal and presentation skills
Ability to maintain confidentiality at all times What's on Offer

Competitive salary (£50,000 – £57,200)
Permanent full-time position with excellent career prospects
20 days annual leave + 8 bank holidays
Company pension scheme
Company phone, laptop 
On-site parking
Supportive team environment and long-term career opportunity 👉 This role is office-based making it ideal for someone who wants to use their technical knowledge in a leadership role while stepping away from full-time site work