Repairs Coordinator

Repairs Coordinator

Job Type: Full-time temp till mid-November
Location: Pitsea Basildon SS13 (weeks training in the office than moving to hybrid working)
Pay: £17.85 per hour PAYE OR £22.59 Umbrella per hourWe are currently seeking two experienced Repairs Coordinators to join a Social Housing Property Services Team. This role is crucial for ensuring the provision of excellent customer service and maximising customer satisfaction through effective case management and contractor coordination.

Day-to-day of the role:

Take ownership and coordinate a caseload depending on the current demand and needs of the Property Services Team and wider teams when required.
Manage contractor and stakeholder relationships effectively through CRM case management.
Ensure improved customer satisfaction by responding to cases raised within agreed SLAs.
Enhance the efficiency in the delivery of services and complaint resolution for repairs.
Handle a variety of tasks simultaneously with excellent attention to detail, moving quickly from one task to another.Required Skills & Qualifications:

Proven experience in a customer-centric environment with a commitment to high levels of customer satisfaction.
Experience in handling a range of difficult problems and resolving these to the customer's satisfaction, exploring alternative options to resolve issues.
Knowledge of raising and overseeing responsive repairs.
Strong IT and case management skills.
Excellent communication skills and the ability to manage stakeholder relationships.
Attributes such as being proactive, organised, adaptable, approachable, empathetic, and a skilled problem solver.
Ability to prioritise workload effectively.To apply for the Repairs Handler position, please submit your CV detailing your relevant experience