Contract Manager

Senior Contracts Manager – Service & Maintenance – Kent

You will take full operational, financial, and contractual responsibility for a portfolio of high-profile contracts (up to £2 million in value), primarily within the Service & Maintenance division. You will be the key contact for your clients, ensuring service excellence and compliance, while leading a high-performing team and contributing to the company's continued success.

Lead the delivery of HVAC and M&E service contracts across multiple client sites.
Maintain and build strong client relationships, ensuring service satisfaction and contract retention.
Manage contract P&L, budgeting, and performance reporting.
Ensure compliance with H&S, operational procedures, and KPI targets.
Oversee site operations, technical service delivery, and all related documentation.
Provide accurate quotes and cost breakdowns for reactive works and small projects.
Deliver quality assurance through site inspections and audits.
Support, train, and develop site and mobile teams to maintain high standards.THE PERSON

Experience managing large, complex service and maintenance contracts.
Strong understanding of HVAC systems and mechanical services (formal qualifications an advantage).
Proven track record in financial and operational management of contracts.
Excellent client-facing and stakeholder engagement skills.
Effective leadership, team management, and mentoring abilities.
Commercially astute and solution-focused with a proactive approach.
Confident in estimating, quoting, and CAFM systems (training provided if required).
Strong IT skills: MS Word, Excel, and CAFM platforms.
Organised, detail-oriented, and able to manage multiple priorities under pressure.

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