Resident Liaison Officer
The company is a specialist contractor in the UK construction sector, delivering bespoke rainscreen cladding solutions from design and supply through to installation with over 30 years of combined industry experience. They collaborate with architects, developers, contractors, and local authorities on new-build, remediation, and bespoke facade projects, upholding high standards of compliance, fire safety, visual quality, and performance. Based in the North West of England, they have developed a strong reputation for meticulous attention to detail, reliability, and exceptional service.
Role Purpose
The Resident Liaison Officer acts as the key point of contact between residents and the project delivery teams on-site. The role focuses on building and maintaining positive relationships with residents and neighbours, ensuring clear communication, minimising disruption, and enhancing satisfaction throughout the construction process.
Key Responsibilities
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Resident Engagement & Communication
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Proactively introduces themselves and provides contact details to residents in affected areas.
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Keeps stakeholders informed about project schedules, including works planned, durations, and any temporary restrictions (e.g., access, noise, parking).
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Issue Resolution & Feedback
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Receives and logs concerns from residents, responds professionally, and escalates issues to site or project managers when required.
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Troubleshoots resident complaints—such as noise disturbance, dust, or access issues—and facilitates prompt, sensitive solutions.
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Community Outreach
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Provides non-technical explanations of facade works—such as cladding removal, installation, or remediation—to reassure residents about safety and progress.
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Organises periodic community updates or drop-in sessions to foster open dialogue.
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Coordination & Monitoring
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Liaises daily with on-site teams to align schedules with communications and highlights potential disruptions in advance.
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Monitors compliance with local regulations, safety notice requirements, and resident-impact protocols.
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Documentation & Reporting
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Maintains accurate records of resident communications, reported issues, resolutions, and ongoing queries.
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Prepares concise updates for internal teams, highlighting trends or recurring concerns.
Required Skills & Experience
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Strong interpersonal skills, empathy, and exceptional customer-service orientation.
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Excellent written and verbal communication, with the ability to explain technical aspects simply.
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Experience in construction or similar industries (e.g., facade installation, site-based works), ideally with some exposure to residential environments or community liaison.
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Confidence in coordinating across multiple stakeholders—residents, site teams, and local authorities.
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Organisational ability, attention to detail, and capacity to manage competing priorities.
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Familiarity with basic health & safety and construction impact considerations (noise, dust, access).
Desirable
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Previous experience working directly with housing associations, social landlords, or residents of occupied buildings.
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Knowledge of facade systems or rainscreen cladding, enabling anticipation of resident concerns related to works or safety.
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Basic understanding of building safety regulations tied to external facade fire risk (e.g., Euroclass ratings).
Why the Role Matters
The Resident Liaison Officer ensures that the company’s technical excellence in facade delivery is matched by meaningful, respectful engagement with the communities in which it operates. Their work directly contributes to reducing disruption, fostering positive relations, and strengthening the company’s reputation for reliability and responsiveness