Customer Support Manager

I’m working with a prestigious 5-star national housebuilder, recognised as one of the best in Scotland, to recruit a Customer Support Manager for their West Central Scotland region.

This role isn’t just an inspector position – it’s a key part of the management team. I’m looking to speak with someone who combines excellent customer service skills with strong technical knowledge of NHBC standards and defect management.

The Role:

*

Visiting clients to identify and assess reported defects

*

Liaising with subcontractors to ensure timely and high-quality remedial works

*

Managing cost recovery processes where required

*

Representing the Customer Care function as part of the wider management team

*

Ensuring compliance with NHBC standards and company procedures

*

Building strong relationships with clients, subcontractors, and colleagues across the business

What’s on Offer:

*

£45,000–£46,000 salary

*

Car allowance, annual bonus & private healthcare

*

Generous holiday allowance

*

Career growth with one of Scotland’s most respected national housebuilders

If you have the technical expertise and customer focus to excel in this role, I’d love to hear from you