Estates Officer

Our client, is looking for an Estate Officer to join the team. This role is pivotal in maintaining relationships with the local community and their business, by providing a customer service both on the phone and face to face having doorstep conversations.  This role will be based on-site, not in an office.

You will need a full UK driving license, your own vehicle for business use and mileage will be paid.

A basic DBS check will be required to be successful in this role.

Duties include…

Carrying out Estate Inspections on communal areas and roads, to identify any repairs, risks and ensure the areas are tidy and well maintained.
Completing door knocks to customers to help arrange gas and electric safety checks (door step conversations)
Completing tasks connected with Fire Risk Assessments (checking items removed from communal areas, raising repairs to get fly tipping/cupboards/lofts cleared, attaching notices to items left in communal areas)
Carry out assessments of communal areas against customer standard and identify improvements
Maintain proactive and scheduled contact with customers
IT & Reporting – Basic digital skills to log inspections, raise repairs, or update records

Skills and Abilities

Customer Service & Communication – Confident in face-to-face interactions (e.g. doorstep conversations). Able to communicate clearly and respectfully with a diverse range of people.
Good attention to details
Good digital skills to update systems and inspections information
Physical Mobility – Comfortable with walking, climbing stairs, and outdoor work in various weather conditions.

Additional Details

Monday to Thursday 8.30am – 5pm
Friday 8.30 – 4.30pm
£13.51 per hour plus travel expenses
Paid weekly by the agency