Customer Care Co-ordinator – New Build Housing

Are you an experienced customer service professional with a background in new build housing?

Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Newton Aycliffe office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.

What's in it for you?

* Basic salary of £28,000

* 26 days annual leave + bank holidays + your birthday off!

* Enhanced company pension contribution

* Bonus potential

What are we looking for?

* Experience working in a customer services role, ideally within the new build housing or property sectors.

* Ability to provide concise and accurate written or numerical reports when required

* Confident communicator both verbally and written

* Good computer skills (especially Word and Excel)

Key Responsibilities:

* Manage all communication and administration related to Customer Care.

* Resolve validated complaints efficiently, seeking direction when necessary.

* Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.

* Update and maintain defect records accurately.

* Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.

* Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.

IF THIS IS YOU, WHY NOT APPLY NOW