Bathroom Technical Support Advisor
Are you passionate about bathroom design, installation, or plumbing? Do you enjoy solving technical challenges and helping customers get the best experience possible? If so, we'd love to hear from you!
Bathroom Technical Support Advisor
Location: Chard, Somerset (Hybrid: 1-2 days WFH)
Hours: 37.5 hours per week | Monday to Friday, between 8am – 8.30am start and 4pm – 4.30pm finish
Salary: £28,000 per annum
What's On Offer
Generous Annual Leave: 25 days plus Bank Holidays, rising to 30 days with service
Secure Your Future: Life Assurance and General Income Protection Insurance
Peace of Mind: Company Sick Pay and Eye Care Assistance
Cycle Friendly: Bike to Work Scheme
Festive Break: Christmas Shutdown
Recognition & Rewards: Long Service Awards and Company Events The Role
As a Bathroom Technical Support Advisor, you'll be the go-to expert for customers and installers needing technical support with bathroom and wetroom products. You'll provide guidance on installation best practices, troubleshoot issues, and produce survey drawings to support successful project delivery.
Working closely with the Customer Services team and Technical Field Engineers, you'll ensure every customer receives accurate, helpful advice and a positive experience with their market-leading brands.
Your Key Responsibilities
Responding to technical enquiries via phone and email, offering expert advice on installation and product use
Investigating and resolving customer complaints and queries within set timescales
Producing 2D and 3D survey drawings using CAD software (training provided)
Advising on product specifications and compatibility, including replacement parts
Supporting warranty claims and processing replacements in line with company policies
Coordinating service calls with field engineers and liaising with customers
Recording product issues and tracking resolutions using EFACS software
Supporting the wider Customer Service team with technical knowledge and daily tasks What You'll Bring
Experience in bathroom installation, plumbing, or the KBB (Kitchen, Bedroom, Bathroom) industry
Strong communication and customer service skills
Ability to read and interpret technical drawings and documents
CAD experience preferred (but not essential)
IT proficiency and familiarity with CRM systems
A proactive, detail-oriented, and customer-focused approach How to Apply
If you're technically minded, customer-focused, and ready to take on a rewarding new challenge, we'd love to hear from you.
Submit your CV online or email it to (url removed). Prefer to chat first? Call Debbie on (phone number removed) to discuss the opportunity.
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