Customer Service Executive– Tiling Products &Accessories

Job Title: Customer Service Executive– Tiling Products &Accessories

Job reference Number: (phone number removed)

Industry Sector: Tiling Systems, Tiles, Backing Boards, Sanitaryware, Wall & Floor Tiles, Wall Panels, Grouts, Bathroom Products, Flooring Products, Main Contractors, Sub Contractors, Tiling Contractors, Fit Out Contractors, National Merchants, Independent Merchants, Internal Sales, Account Manager, Account Management Executive, customer service executive, , customer service manager, , customer service advisor, sales advisor, sales exec

Office Location: Dartford

Schedule: (Apply online only), Monday-Friday

Remuneration: £27,000 – £40,000

Benefits: 20 Days Holiday Accruing +1 per year of service. 3 Additional days over Christmas

The role of the Customer Service Executive– Tiling Products &Accessories will involve:

·Customer service position dealing with a large manufactured and distributed range of tiles and associated products such as; tiles, washrooms, wall panels, tile adhesives, grouts, sealants, tile trims, tile waterproofing, tile backing etc

·Dealing with contractors builders and showrooms

·Manage incoming sales inbox of orders

·Process orders accurately, efficiently, and promptly to meet the needs of the customer

·Keep customers informed and updated on scheduled delivery date/time and if there any changes on products/backorder items or offer alternatives

·Learn and teach new customers on product range

·Answering of phones, understanding their needs and dealing with their enquiries/orders

·Contribute to building an enthusiastic and positive culture in the Customer Service Team.

·Taking and auctioning orders

·Assist with Delivery Queries from Customers and follow through to Customer Satisfaction

·Contribute to growth into new markets and sectors

·KPI’s based on daily phone calls, order mistakes and orders processed

The ideal applicant will be Customer Service Executive– Tiling Products &Accessories:

·Must have sales/customer service experience within the construction industry

·Experience within the commercial tiling market sector beneficial but not essential

·Must be an outgoing individual who isn’t scared of making outbound calls

·Must have the capacity and willingness to learn the product knowledge of the role

·Must be professional & presentable at all times

·Go getter with roll sleeves up mentality

·Have a willing and helpful can-do attitude on the phone

Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies and Specification field sales positions within: Tiling Systems, Tiles, Backing Boards, Sanitaryware, Wall & Floor Tiles, Wall Panels, Grouts, Bathroom Products, Flooring Products, Main Contractors, Sub Contractors, Tiling Contractors, Fit Out Contractors, National Merchants, Independent Merchants, Internal Sales, Account Manager, Account Management Executive, customer service executive, , customer service manager, , customer service advisor, sales advisor, sales exec