Customer Liaison Officer
Are you passionate about helping people and improving customer experiences? We’re looking for a Customer Liaison Officer to act as the friendly face and trusted contact for residents, ensuring projects are delivered smoothly while building confidence and trust within the community.
About the Role
As a Customer Liaison Officer, you’ll be a key link between residents and project teams. You’ll provide updates, answer queries, and offer reassurance throughout home improvement works, making sure residents feel supported at every stage.
Key Responsibilities
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Resident Communication: Keep residents informed on timelines and works, resolving concerns quickly and professionally.
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Engagement & Education: Explain the nature and benefits of the works being carried out, ensuring residents feel informed and involved.
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Support & Reassurance: Provide a calm, approachable presence, especially for vulnerable or anxious residents.
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Team Collaboration: Work closely with site and office colleagues to ensure smooth project delivery and prompt issue resolution.
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Reporting: Maintain accurate records of resident interactions, feedback and satisfaction to support ongoing service improvements.
What We’re Looking For
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Experience: Strong background in customer-facing roles; experience in housing, construction or community engagement is advantageous. Skilled in handling concerns and conflict resolution.
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Skills: Excellent communication and interpersonal skills; empathetic, organised and proactive.
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Technical: Confident with Microsoft Office; knowledge of CRM systems a bonus.
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Education: GCSEs (or equivalent) required; further qualifications in customer service desirable.
What’s on Offer
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Competitive salary starting from £26,000 (DOE)
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Company vehicle provided
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Training and professional development opportunities
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Supportive, values-driven team culture
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The chance to make a real difference to people’s lives
Working Hours & Conditions
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Monday to Friday, primarily site-based across Cheshire & the Northwest
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Some flexibility may be required for resident meetings outside standard hours
If you’re empathetic, a strong communicator and enjoy making a positive impact in the community, we’d love to hear from you