Resident Liaison Officer

Job Description:

Our client, a reputable social housing contractor based in Norwich is seeking a Resident Liaison Officer to join their team working with contracts in Norwich and the surrounding areas.

Vehicle and fuel card are included.

Working Hours – Monday – Friday 8am-5pm

£31-£32k dependent on experience.

Duties and Responsibilities.

-Working closely with the site manager to act as the primary point of contact for residents having kitchen and bathroom installation work carried out to their home.
-To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues.
-Visiting properties at survey stage to carry out pre-start visitis or phone calls.
-Regularly visit properties and ensure residents are kept fully informed of what work will be taking place and when and be available for liaison throughout the work.
-Assist with health & safety checks.
-Deal with complaints including initial and follow up visits.
-Accurately record and acknowledge all customer contacts.
-Maintain communication to the highest possible standards of customer care with residents and site teams.

Requirements

– Experience of working in the social housing sector ideally in a similar role.

– Excellent customer service skills and experience of working with the general public in a
customer facing role.

– Full driving license as you will need to travel and meet with tenants, no more than 6 points

– IT skills specifically Microsoft Office and Excel

Benefits

– Van / Fuel card provided or Car allowance and mileage paid

– Laptop and Smartphone provided

– Flexible working available

– 25 days annual holiday plus bank holidays

Please apply with your up to date CV via the link or call Harriet on (phone number removed)