Drainage Operations Manager

Key Skills

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Strong knowledge of drainage systems, equipment, and working methods

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Excellent organisational and multitasking skills in a fast-paced environment

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Ability to manage deadlines and work under pressure

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Confident in learning and implementing new processes

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Full UK driving licence (plumbing NVQ and water jetting qualifications preferred)

Duties

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Managing and supporting a team of drainage engineers

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Ordering materials, raising quotations, and liaising with suppliers

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Supervising works on-site and ensuring quality standards

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Handling client inquiries, updates, and job bookings through live systems

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Coordinating with CCTV survey teams and managing client portals

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Implementing processes to improve operational efficiency

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Overseeing drainage reactive and planned works, monitoring progress, and providing technical support

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Liaising with clients regularly and assisting with escalations, including occasional out-of-hours support

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Conducting site visits, audits, and vehicle inspections

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Preparing RAMS and recommendations in collaboration with estimators and buying teams

Benefits

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Company car/van, fuel card, phone, and iPad

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Private healthcare

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Pension scheme