Technical Support Engineer

Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?

We’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.

What You’ll Be Doing:

* Support our Installers

* Coach & Train Engineers in the Field

* Conduct Quality Audits and ensure installations meet high standards

* Root Cause Analysis (RCA) – identify issues, implement real fixes

* Provide Actionable Feedback to the Business and Field Teams

* Deliver Training & Mentorship for new Engineers

* Sign Off Engineers’ Competence post-training

* Support Large or Complex Installations as the technical lead

* Help Develop Training Materials, Online Courses, and Best Practice Manuals

* Audit Customer Aftercare Services and provide coaching where needed

What You Bring:

* Knowledge of garage doors, components, and installation

* Skilled in troubleshooting & fault diagnosis

* Experience in performance coaching and auditing

* Excellent communication, especially when working remotely

* Self-motivated, solutions-driven, and a team player

* Passion for customer service and exceeding expectations

Why Join ?

* Be part of a fast-growing, respected brand

* Make a real impact on product quality and customer satisfaction

* Collaborate with a passionate, expert team

* Opportunities for career growth and continuous learning