Technical Support Engineer

Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?

We’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.

What You’ll Be Doing:

Support our Installers

Coach & Train Engineers in the Field

Conduct Quality Audits and ensure installations meet high standards

Root Cause Analysis (RCA) – identify issues, implement real fixes

Provide Actionable Feedback to the Business and Field Teams

Deliver Training & Mentorship for new Engineers

Sign Off Engineers’ Competence post-training

Support Large or Complex Installations as the technical lead

Help Develop Training Materials, Online Courses, and Best Practice Manuals

Audit Customer Aftercare Services and provide coaching where needed

What You Bring:

Knowledge of garage doors, components, and installation

Skilled in troubleshooting & fault diagnosis

Experience in performance coaching and auditing

Excellent communication, especially when working remotely

Self-motivated, solutions-driven, and a team player

Passion for customer service and exceeding expectations

Why Join ?

Be part of a fast-growing, respected brand

Make a real impact on product quality and customer satisfaction

Collaborate with a passionate, expert team

Opportunities for career growth and continuous learning