Head Of Operations

Our Client

Head of Operations required for our client, they are a leading provider of specialist mechanical and electrical services, specialising in the design, installation, and maintenance of plant rooms across commercial and industrial sectors. With a focus on quality, safety, and energy efficiency, the company has built a reputation for delivering reliable, tailored services that meet the evolving needs of its clients and the wider industry. As we continue to grow, we are seeking a dynamic and experienced Head of Operations to lead our operational strategy, drive performance, and ensure the seamless delivery of our services. The Head of Operations / General Manager will be required to work from the office based close to Leeds.

Head of Operations Role Overview

The Head of Operations will be responsible for overseeing all aspects of operational delivery, including project management, resource planning, compliance, and client satisfaction. This is a senior leadership role requiring strategic thinking, hands-on management, and a deep understanding of the M&E / Building Services services industry.

Head of Operations Key Responsibilities

– Lead and manage day-to-day operations across all service lines.
– Develop and implement operational strategies to support business growth.
– Oversee project delivery, ensuring timelines, budgets, and quality standards are met.
– Manage and mentor operational teams, fostering a culture of excellence and accountability.
– Collaborate with senior leadership to align operational goals with company objectives.
– Manage asset lifecycle planning, ensuring reliability and regulatory compliance
– Monitor KPIs and performance metrics, driving continuous improvement.
– Ensure compliance with health & safety, environmental, and industry regulations.
– Build and maintain strong relationships with clients, suppliers, and stakeholders.
– Maintain compliance with industry standards and government regulations.
– Continuously assess current operational systems, tools, and workflows for effectiveness.
– Identify and implement new technologies, software, and systems to improve efficiency, safety, and service delivery
– Own full P&L accountability for the operations division.
– Develop and manage budgets, forecasts, and financial plans to ensure profitability.
– Monitor operational costs, identify inefficiencies, and implement cost-saving measures.

Head of Operations Requirements

– Proven experience in a senior operations role within the M&E, construction, or facilities management sector.
– Strong leadership and team management skills.
– Excellent project management and organisational abilities.
– Commercial acumen and budget management experience.
– In-depth knowledge of industry regulations and best practices.
– Exceptional communication and stakeholder engagement skills.
– Relevant qualifications in engineering, construction, or business management (preferred).

Head of Operations Behaviours

– Work well in a team ensuring communication at all times
– Reside within a commutable distance of Leeds
– Take full responsibility of your role
– Exceed client expectations
– Respectful to others
– Maintain a continuous improvement mindset
– Able to collaborate with other managers
– Invested in working towards supporting the growth of the business.

Head of Operations Remuneration

– Competitive salary (Available Upon Request)
– Company vehicle or car allowance.
– Pension scheme
– Opportunities for professional development and career progression.
– A collaborative and supportive working environment.
– Full package to be discussed