Business Development Manager

Role Overview

The Business Development Manager (Telesales) plays a pivotal role in driving our commercial success through strategic lead generation and intelligent prospecting. This role is at the heart of our outbound sales engine, transforming data-driven insights and proactive outreach into qualified opportunities and long-term client relationships.

The Business Development Manager (Telesales) is responsible for maintaining an up-to-date and well managed call queue, ensuring high-quality client communications and generating opportunities for the sales team. This role requires a strong commercial mindset and a proactive approach to maximise leads and progress opportunities efficiently.

Key Responsibilities

Conduct high-volume outbound calling and strategic outreach using LinkedIn, CoStar, industry databases, and other platforms to identify and qualify new business opportunities. Research and enrich CRM records with detailed insights on potential clients, including mergers, financial status, and key decision-makers.

Maintain a clean and accurate CRM, ensuring all contact details, notes, and lead statuses are up to-date and actionable.

Own the end-to-end lead qualification process, from initial contact to appointment booking, ensuring seamless handover to Project Directors.

Schedule and confirm meetings with key stakeholders, demonstrating strong communication and negotiation skills.

Create and maintain a forward-looking pipeline of high-value opportunities, regularly reviewing and advancing leads through the sales funnel.

Ensure strong communication between BD, Marketing and Account Management teams. Collaborate with marketing to request and deploy tailored collateral for prospects, enhancing engagement and conversion.

Stay informed on market trends and industry developments to enrich prospect conversations and identify emerging opportunities.

Proactively seek feedback on your calls to continuously improve outreach effectiveness and conversion rates.

Identify and share valuable insights (“nuggets”) with agents to support strategic decision-making and deal development.

Behaviours

Ability to maintain energy and focus through high call volumes, consistently pushing for results. Capable of tailoring messaging to different stakeholders, from agents to decision-makers, to build trust and influence outcomes.

Effectively balances multiple tasks, from lead qualification to team reviews, ensuring deadlines and targets are consistently met.

Understands and responds to team dynamics and client cues, creating stronger relationships and improving team morale.

Communicates openly, listens actively and inspires trust.

Showing resilience, adaptability and solution focused thinking.

Our Values

Humble – Being humble means putting ego aside, staying open to learning, and helping others grow. Approach every situation with openness, curiosity, and a willingness to learn. Prioritise collaboration over personal recognition and celebrate team wins.

Offer support and mentorship to others, recognising that success is shared. Actively seek feedback and use it to grow continuously.

Hungry – Being hungry means staying self-motivated, driven to go above and beyond, and always looking for ways to contribute and grow.

Proactively look for ways to add value and exceed expectations in your role. Maintain a strong work ethic and an internal drive to achieve excellence.

Actively seek opportunities to improve processes, solve problems, and contribute to team and business success.

Embrace challenges and take initiative to expand your role and impact.

Smart – Being smart means having emotional intelligence, making good business decisions, listening actively, and communicating with empathy and good judgment

Make thoughtful, well-informed decisions that benefit the team and the business. Listen actively and communicate with clarity and respect.

Show empathy and awareness in interactions by understanding the impact of your words and actions, while navigating group dynamics with professionalism and tact.

Build strong relationships through thoughtful collaboration and effective communication