Aftersales Manager

SYR is representing a prestigious client leading Super yacht re-fits, engaging in extraordinary projects that redefine luxury at sea.

Key responsibilities:

– Managing the Warranty List

– Gathering the Client’s claims after the Contract termination

– Investigating the root cause of the issue with the teams which have been involved in the job (subcontractors and internal teams, project managers)

– Agreeing on a way forward for the resolution, with Subcontractors and with Clients

– Keeping our internal systems updated

– Taking in charge to resolve the claims for which we are responsible ( warranty and snag list), when carried out outside of the shipyard.

This can take place mostly along the French coast and sometime in other places, leading to punctual displacements