Customer Service Manager
Well established marker leader in growth sector seeks
Inspiring career-orientated Customer Service Manager
£35000- £42000 or Salary Plus plus Uncapped Profit Share
Wimborne
The Company
is a market leader in the design, installation, and maintenance of commercial blinds and shading systems. For over 30 years, we’ve helped improve working environments across some of the UK’s most impressive buildings. With the UK facing rising temperatures the demand for the product has never been so high.
As a family-run business, we combine professionalism and technical expertise with a genuinely supportive, people-first culture. With virtually no staff turnover and a high-performing, close-knit team, this is a company where you’ll be valued, trusted, and given the autonomy to make a visible impact.
The Candidate
Will be an honest career-focused individual with a commitment to superior customer service. They will have a demonstrable record of success as an innovative customer service manager with the ability to train and motivate an established committed team. The role will involve day-to-day management of a team of three plus helping in supporting the 10 strong external engineers’ team.
The main role will be to grow and develop the small office team and provide a platform for their development. The team dynamic would be best suited to be a bright bubbly individual who is looking to build a long-term career in a booming sector.
As a small 12-man office team the role is very multi-faceted and to become a successful office manager you will need to be a good team player, who is a caring fair manager and have a can -do attitude. The company has ambitious growth plans and the ideal customer service manager has the scope of becoming part of the senior management team.
Why Join as Customer Service Manager?
• Established company in a rapidly growing sector driven by climate and wellbeing trends
• Stable, high-performing team of 13 (3 internal admin/project support + 10 external engineers)
• Profit share for all employees
• Lunch provided when in the office
• Modern offices with free parking and stocked kitchen
• Friendly, family-style culture with regular team events
• Scope for career progression and leadership development
• Opportunity to make a real impact in a visible management role
The Role – Customer Service Manager
We’re seeking an experienced and proactive Customer Service Manager to lead, inspire, and develop our customer service and project coordination teams. You’ll oversee day-to-day operations, ensuring first-class communication between clients, engineers, and internal teams.
This role blends leadership with hands-on involvement — perfect for someone who enjoys balancing people management, operational delivery, and process improvement.
Key Responsibilities
a) Leadership & People Development
• Lead, coach, and motivate a team of 13 (office and field-based).
• Create a positive, supportive, and high-performance culture.
• Provide training, feedback, and development opportunities.
• Encourage initiative, accountability, and continuous improvement.
b) Customer Service & Operations
• Oversee scheduling of surveys, installations, and service visits.
• Handle complex customer issues promptly and professionally.
• Ensure clear communication between clients, suppliers, and engineers.
• Maintain accurate records, timesheets, and CRM data.
• Manage pay, expenses, and performance tracking.
c) Continuous Improvement
• Review customer service processes and identify efficiency gains.
• Champion best practice and drive service excellence.
• Collaborate with management on system and workflow enhancements.
d) Key Performance Indicators (KPIs)
• All projects scheduled accurately and completed on time.
• High levels of customer satisfaction and repeat business.
• Strong team engagement and adherence to deadlines.
• Improved operational efficiency and communication flow.
The Person
• Proven experience as a Customer Service Manager, Office Manager or Operations Lead (B2B preferred).
• Natural people leader with strong emotional intelligence and empathy.
• Excellent communicator and organiser, calm under pressure.
• High integrity, ethical approach, and cultural alignment with company values.
• Hands-on, proactive, and eager to grow in a long-term career role.
In Summary
This is a rare opportunity for a talented Customer Service Manager to join a growing, profitable, and people-centred business. You’ll inherit a stable, engaged team, be trusted to lead with authenticity, and help shape the next stage of our growth story.
If you’re looking for a Customer Service Manager position where you can lead, contribute, and be proud of the product and the culture — we’d love to hear from you