Technical Support Specialist

Technical Support Specialist

Department – New Product Development / Technical

Our client is a leading UK supplier of Window & Door Hardware and ancillary products.

Reporting to – Technical Manager

* To be the front-line technical support for our customers

* To be the front-line technical support for our internal & external sales teams

* To maintain our library of profile related documentation

* To support the technical team relating to the product training programme for the business

* To support colleagues with key procedures relating to our test equipment

* To assist in the New Product Development processes as required

* To support colleagues in the Quality Control procedures as required

* To support colleagues in producing greenteQ technical documentation

Key Requirements

* Knowledge of fenestration hardware solutions within the PVCu, Aluminium and timber sectors of the market

* A problem solver

* Customer relations experience

* Experience with CAD software packages would be a benefit, but not essential

* Experience with Microsoft software such as excel, word and PowerPoint

* Experience with CRM systems and advantage

* Full clean driving licence

If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation.

Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware