Facilities Management Helpdesk Coordinator

Contract: Full-time, hybrid working

We’re looking for a Facilities Management Helpdesk Coordinator to join our Customer Services team. You’ll be the key point of contact for all FM enquiries, supporting our customers and operations teams to ensure smooth, efficient service delivery.

The Role:

* Manage and respond to all FM enquiries via phone, email, and digital channels

* Handle and resolve customer complaints and feedback

* Liaise with internal teams to ensure service levels and KPIs are met

* Support process improvements to enhance customer satisfaction

* Monitor and report on service performance

Requirements:

* Strong communication and organisational skills

* Experience in a fast-paced, customer-focused environment (B2B preferred)

* Ability to prioritise and meet deadlines under pressure

* Confident problem solver with a proactive mindset

Desirable:

* Background in facilities management or with large corporate/FM clients

* Account management experience

How to apply?

* If you are interested please apply or contact Neve Brinkworth (email address removed)

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