Head of Repairs

Head of Repairs – London/ Housing Association
£600 per day Outside IR35 
5 days a week
6-month interim contract

We’re looking for an experienced Head of Repairs to lead a high-performing property repairs service for a large housing provider. This senior role will be responsible for the operational delivery of responsive and minor works, disrepair management, and damp & mould prevention across a significant housing portfolio.
You’ll oversee a large multi-disciplinary team of around 170 staff and manage a budget in excess of £20m, ensuring service excellence, compliance, and value for money are at the forefront of delivery.

Responsibilities

Lead the responsive repairs, minor works, and disrepair functions, ensuring operational performance meets corporate KPIs and customer expectations.
Maintain compliance with all statutory, regulatory, and health & safety obligations.
Manage and forecast budgets of circa £20m, working closely with Finance Business Partners to ensure cost efficiency and accountability.
Champion customer satisfaction through effective complaint resolution and performance reporting to senior leadership.
Develop and motivate a high-performing team culture, ensuring workforce optimisation and productivity.
Report performance and compliance data to the Executive and Board, driving continuous improvement initiatives.
Act as the senior point of escalation for complex cases, including disrepair and legal claims.
Participate in the out-of-hours escalation rota as required.Requirements

Proven experience leading large-scale responsive repair and maintenance services within housing or a similar environment.
Strong financial and commercial acumen with demonstrable experience managing multi-million-pound budgets.
Excellent leadership and people management skills, with experience leading large operational teams.
Comprehensive understanding of housing compliance, disrepair management, and damp & mould strategy.
Health & Safety qualification (IOSH / NEBOSH) or working towards.
IT literate with experience using repairs management and scheduling systems.
Full UK driving licence.Contact: James at Service Care Solutions
(phone number removed) / (url removed)