Operations Manager – Reactive Repairs, Voids & Planned Works
About the Role
We are looking for an experienced Operations Manager to lead a multi-trade property maintenance service, covering reactive repairs, voids, and planned works. This is an exciting opportunity to shape service delivery, drive performance, and ensure great outcomes for tenants and the wider community.
You will oversee an internal workforce of approximately 37 staff and manage a £1 million annual budget. With a focus on quality, efficiency, and a "right-first-time" approach, you will lead continuous improvement, ensure compliance, and build a high-performance, customer-focused culture.
This is a hands-on leadership role where your expertise in maintenance operations, team development, and strategic planning will truly make an impact.
Key Responsibilities
* Lead, motivate and develop a multi-disciplinary repairs and maintenance team
* Manage budgets, performance targets, and operational KPIs
* Ensure safe, efficient delivery of repairs, voids and planned maintenance
* Drive continuous improvement, innovation and value for money
* Manage contractor relationships, tenders and procurement processes
* Ensure compliance with H&S, procurement and internal regulations
* Provide accurate reports and updates to senior leadership and board
* Champion excellent customer service and embed a tenant-focused culture
* Support team members through proactive performance management and coaching
* Horizon scan for operational risks and opportunities
About You
You'll thrive here if you love leading people, improving services and making meaningful change. We're looking for someone who can balance strategic thinking with operational delivery and bring energy, clarity and leadership to the team.
Essential Experience
* Strong leadership experience managing multi-trade maintenance services
* Proven track record in housing repairs, voids and planned works
* Managing budgets and driving performance improvement
* Contractor management and procurement experience
* Knowledge of building standards, maintenance processes and compliance
* Confident communicator with excellent stakeholder skills
* Experience handling HR responsibilities and performance management
* Full UK driving licence & business-insured vehicle
Apply today or email (url removed). Reach out for a confidential chat to learn more about the role.
RG Setsquare is acting as an Employment Agency in relation to this vacancy