Technical Services Manager – Construction Chemicals
Global manufacturer of Construction Chemicals seeking a new Head of Technical Services.
Their vast chemical product range includes building products such as concrete repair, renders, industrial flooring, waterproofing, cementitious & resin products etc.
Purpose of the role will be to lead the technical team in the services offered to their varying customer base.
This will include technical sales support, product development, technical customer assistance, product application testing, product claim management and the development of technical specifications for projects in accordance with NBS requirements.
Advertised salary is inclusive of a bonus (c£10K-£15K); also offering a company car, pension, phone, laptop and free on-site parking. If shortlisted, please don’t hesitate to ask for clarification on the basic salary offered
Duties/Responsibilities:
* Recruitment and selection of new team members.
* Develop and regularly evaluate the team to ensure the efficient operation of the function. Address performance/absence issues to achieve department objectives.
* To manage the skill set of the team ensuring all aspects of the ceramic line are covered for both the theoretical and practical applications.
* Responsible for the achievement of the individual, team and company objectives
* Assist the training team in developing the accredited applicator requirements
* Ensure that all company and NBS recommendations, specifications and visit reports are completed on time and are accurately presented in the correct format.
* To write own and proof-read others checking all company and NBS recommendations, specifications and visit reports prior to them being issued.
* Work in conjunction with the business management, and sales & marketing to reinforce the company's position in respect to product, market, and industry trends through technical assistance/support to customers
* Maintain specialist application and product technical knowledge for multiple groups of the company's products and ensure continuous professional development is carried out.
* Maintain up to date knowledge of all products.
* Maintain up to date knowledge of the International and British Standards relative to all product ranges.
* Develop technical solutions to reported problems with the company's products. These may be communicated direct by the customer, through the commercial team. intended to resolve problems encountered by a product user.
* Provide on-site product support to customers, end users, and field sales as part of new product development. Will accurately record details of activities performed at the site including working conditions, time, temperatures, humidity, personnel involved, products used, preparation and post application activities and all relevant information
* To support the Product coordination team and the relevant Category Manager following the processes for development and or change to technical data, packaging, literature.
Requirements for the Head of Technical Services include:
* Relevant Technical Managerial or Director level experience ideally within a building products environment.
* Building and construction qualification
* Process driven with a good understanding of ISO 9001.
* Experience of NBS, NBS Chorus and NBS Source.
* MS Office literacy.
* Full UK driving licence.
This senior level role is based at Head Office Monday to Friday, with some hybrid flexibility
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