Site Manager (Customer Care)

We're actively seeking a Customer Care Manager for the South West region of a major housebuilder, initially for a 2 month contract with the possibility of extension.

You'll be acting as the key point of contact for customers from the point they are introduced to their finished home prior to legal completion until they have settled into their new home. You will be responsible for ensuring that the homes handed over to customers meet the company's quality standards and are customer-ready within expected timeframes. Keeping customers informed on the progress of any issues they have raised and working in partnership with the Site team to resolve these as quickly as possible are key aspects to this role.

Duties include:

Demonstrating a positive, professional approach when liaising with customers
Understanding customers' issues and reassuring them these will be resolved quickly and effectively
Working collaboratively with the Site and Sales team to ensure Home Quality Inspections, Home Demonstrations and Customer Aftercare events are carried out in a timely manner, relative to the customers anticipated legal completion date
Visiting customers after they have moved in to collect their snagging list and any defects and working in collaboration with the Site team to resolve issues
Working independently in an organized and well-planned manner to resolve issues, tasks and complaints within the required SLA
Building relationships with subcontractors and suppliers to ensure they understand expectations of their customer commitments  

Experience, Qualifications, Technical Requirements

Able to demonstrate ability to work flexibly, efficiently and reliably
Strong interpersonal, communication and relationship building skills
Proven ability to work collaboratively, manage complex internal relationships and challenge appropriately
Proven ability to remain calm, measured and resilient in challenging situations
Proven track record of ability to manage complex customer matters
Previous experience of working in the housebuilding industry
What's on Offer

You'll receive a competitive day rate paid to you weekly, the reassurance of work into the New Year and the satisfaction of handing over a new home built to the highest standards to customers. Please contact me on (phone number removed) if you would like to discuss this role or submit your CV. 

O’Neill and Brennan values diversity and promotes equality, All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation