Business Analyst

Newly created role working with a small internal function
£40,000 – £45,000 salary
2/3 days on-site in Leeds
Fantastic opportunity to shape and devlop the roleClient Details

Working for a national service driven business, this is a an exciting and newly developed role reporting into the Group CFO. The remit of the role includes:

Support the creation, build and implementation of financial metrics reporting, dashboards and KPI performance
Create and present reports focused on Operational Performance, Customer Service Levels, Customer Satisfaction and business efficiency
Identify, recommend and drive changes that will improve operational efficiency across the business, improve customer satisfaction, reduce cost and support commercial developmentDescription

Analyse customer processes and identify areas for improvement.
Support the build and implementation of financial reporting metrics
Develop and maintain regular report and dashboards covering key operational, financial, and customer service metrics
Collaborate with cross-functional teams to implement process enhancements.
Monitor and evaluate customer feedback to identify trends and opportunities.
Create and maintain documentation related to business processes and systems.
Analyse operational data to identify trends, inefficiencies, and opportunities for cost savings or service enhancement
Provide regular updates and communicate findings to stakeholders.
Ensure compliance with industry standards and best practices.Profile

A successful Business Analyst should have:

Experience implementing new reporting metrics / dashboards
Extensive analytical and excel skills
Ability to create and present reports to C-Suite
Ability to drive data driven recommendations for changeJob Offer

Competitive salary ranging from £40,500 to £45,00 per annum.
Permanent position based in Leeds – 2 or 3 days on site
Bonus based on business performance
Genuine opportunity to grow and shape the role