BMS Technical Manager
BMS Technical Manager
BMS Technical Manager – Reporting to National Accounts Manager
Location – Bury Leeds, Durham
Job Description
One of our clients are looking for a highly skilled and motivated Engineer ready to take the next step in their career by leading a team of engineers and overseeing the delivery of technical services.
This role involves ensuring the smooth operation and maintenance of control systems across various client sites. The ideal candidate will have proven leadership skills, a deep understanding of Building Management Systems (BMS), and the ability to manage a team while upholding the highest standards of service delivery, safety, and compliance.
As a leader, you will be responsible for managing daily operations, addressing breakdowns, overseeing the service and commissioning of DDC control systems, and fostering strong client relationships. You will also ensure strict adherence to company policies, HSE standards, and ISO procedures, while driving continuous development within your team. As the main point of contact for both clients and internal teams, you will ensure efficient coordination, timely execution, and contribute to the overall operational success of the business.
Responsibilities
Health, Safety & Compliance:
* Ensure all duties are performed in full compliance with Health, Safety, and Environmental (HSE) policies.
* Actively enforce health and safety standards across the team for both employees and subcontractors on a daily basis.
* Ensure strict adherence to method statements and risk assessments, advising on any updates or issues when necessary.
Team Leadership & Development:
* Lead, mentor, and develop a team of engineers, ensuring consistent performance in line with company standards.
* Provide coaching and guidance to engineers in areas such as customer-specific procedures, site reports, and technical development.
* Conduct regular engineer appraisals and performance reviews to support career growth and identify development opportunities.
Client Relationship Management:
* Build and maintain strong relationships with clients, ensuring excellent communication and a high standard of service.
* Proactively address client concerns and provide solutions, escalating issues when necessary to senior management.
Service Agreement Management:
* Oversee the care and maintenance of all control equipment across sites under service agreements, ensuring optimal functionality and compliance with company policies.
* Attend to breakdowns and service calls as required, ensuring a timely and effective response in line with company service level agreements (SLAs).
* Provide regular updates to the Service Operations Manager and other relevant stakeholders regarding ongoing work and progress.
Project Oversight & Reporting:
* Complete site reports after each visit, outlining the work completed, challenges faced, and any additional recommendations. Ensure reports are uploaded to the FP system within 24 hours of each visit.
* Ensure all small works projects align with the client’s specifications for BMS controls installation, design, and implementation. Communicate any conflicts or issues to the Project Manager promptly.
Systems Commissioning & Technical Support:
* Lead the commissioning of various DDC control systems, including Trend, Siemens, and Tridium, ensuring proper setup, wiring, and commissioning as per system requirements.
* Ensure the quality and accuracy of system installations and upgrades and provide support for troubleshooting and technical issues.
* Assist Account Coordinators with T&M / Small works to ensure technical queries are answered and correct equipment is procured prior to starting works
Documentation & Compliance:
* Maintain a comprehensive record of all small works, ensuring proper documentation is stored in accordance with company ISO procedures and backed up on the office SharePoint site.
* Oversee the preparation and submission of Risk Assessment Method Statements (RAMs) and ensure that all works meet safety and compliance standards.
* Ensure that all necessary paperwork, including permits and project documentation, is completed accurately and on time.
Coordination & Cross-Functional Collaboration:
* Assist Account Coordinator with engineers’ diaries to ensure correct engineer allocation.
* Liaise with internal teams, including Sales, Finance, EMC Customer Support, and MES Regional Management, to ensure smooth operations and resolve issues that may arise during service delivery.
* Coordinate with external stakeholders, including subcontractors, clients, and consultants, to ensure projects are executed efficiently and to specification.
Work Environment:
* A combination of office and fieldwork, with occasional travel required for client site visits and regional operations.
Knowledge
Qualifications & Requirements:
* Proven experience in a service engineering or technical management role, with a strong background in BMS (Building Management Systems) and DDC control systems (Trend, Siemens, Tridium, etc.).
* Strong understanding of health and safety regulations and the ability to enforce policies effectively.
* Excellent communication skills, with the ability to build and maintain relationships with clients, subcontractors, and internal teams.
* Strong problem-solving and analytical skills, with the ability to address complex technical issues.
* Ability to manage multiple tasks and projects simultaneously while maintaining high standards of quality and safety.
* Proficiency in Microsoft Office Suite and familiarity with relevant project management and technical tools.
* Experience in commissioning and servicing complex control systems and building management technologies.
Preferred Skills:
– Proven leadership experience in managing a team of engineers or technicians, with a focus on training, mentoring, and performance management.
– Experience with ISO procedures and compliance within a technical or engineering environment.
– Familiarity with customer portals (e.g., Verisae, Ostara, etc…) for managing permits and site access