Neighbourhood Officer

Neighbourhood Officer

Hourly rate: £18.77 PAYE per hour
Location: Birmingham
Job Type: Temporary (3 months with a possible extension)
Work Pattern: Monday – Friday, 37 Hours Per WeekWe are seeking a Neighbourhood Officer to deliver exceptional neighbourhood services within a specific geographical area in Birmingham. This role requires a mobile worker who is flexible to work from home or an office for administrative purposes. The successful candidate will manage approximately 500 properties and must have a driving licence.

Day-to-day of the role:

Case management of anti-social behaviour (ASB) incidents.
Conduct regular estate inspections to ensure neighbourhoods are places where people are proud to live.
Manage changes to tenancies and address tenancy management issues.
Perform estate and block inspections, focusing on safety and cleanliness.
Engage in safeguarding activities to protect vulnerable residents.
Work under pressure, handle challenging situations, and quickly grasp processes and case work.Required Skills & Qualifications:

Knowledge and understanding of the legislative and regulatory frameworks applicable to the social housing sector.
Experience in housing tenancy conditions and the processes involved in their enforcement.
Basic understanding of the legal framework for managing anti-social behaviour.
Proven experience in a housing service provider role or similar, involving regular public interaction.
Excellent customer service skills, with the ability to communicate clearly both verbally and in writing.
Ability to manage, organise, and prioritise own workload.
Proficient IT skills for data input, retrieval, and analysis.
Innovative and proactive in maintaining and delivering continuous service improvement.
Ability to develop professional relationships with partners to achieve positive outcomes.
Resilient, adaptable to change, and motivated with high integrity.To apply for the Neighbourhood Officer position, please submit your CV detailing your relevant experience